Legal

TERMS OF USE

Effective date: June 26, 2026

Last updated: October 12, 2026

1. SUBJECT MATTER

1.1. These Terms govern the use of the AlterEgo Travel Concierge website (the "Website"), operated by ALTER EGO CONCIERGE SERVICE LLC (ТОВ «АЛЬТЕР ЕГО КОНСЬЄРЖ СЕРВІС») (the "Company").

1.2. By browsing or using the Website, you confirm that:

  • you have read these Terms and the Privacy Policy;
  • you agree to comply with them;
  • you are at least 18 years of age and have full legal capacity.

2. NATURE OF SERVICES

2.1. The Website allows Users to:

  • learn about the Company's travel and lifestyle services;
  • browse destinations, hotels and travel programmes;
  • submit a request for a bespoke travel proposal;
  • contact the Company's managers through available channels (WhatsApp, Telegram, email, phone).

2.2. The Company acts as a service intermediary between the User and service providers (airlines, hotels, tour operators, insurance companies, transfer services, visa centres, etc.).

2.3. All specific terms of a trip (itinerary, dates, scope of services, pricing, cancellation conditions) are agreed individually with a Company manager outside the Website.

2.4. The User is solely responsible for the accuracy of data provided for bookings (name, date of birth, passport details, etc.). The Company is not liable for the consequences of errors in such data.

2.5. Information about destinations, hotels, rooms and programmes on the Website is provided for general information only. Descriptions are based on information supplied by service providers and are believed to be accurate at the time of publication, but are not guaranteed.

2.6. Photos on the Website are for illustrative purposes only. Actual room layout, furnishings, décor, views and amenities may differ from those shown and may vary between rooms of the same category. Providers may renovate or change their rooms, facilities, restaurants and services at any time without notice.

2.7. Prices shown on the Website are indicative. Information on the Website does not constitute a public offer. The final terms of a trip and stay are confirmed by a Company manager at the time of booking.

3. AGE REQUIREMENT

3.1. The Website is intended for adults only (18+).

3.2. By using the Website and submitting enquiries, the User confirms they are at least 18 years of age.

4. BOOKING SERVICES

4.1. All specific trip conditions are agreed individually with a Company manager.

4.2. Once terms are agreed, the manager will:

  • make bookings on behalf of the Company;
  • place orders through partner or global reservation systems;
  • provide the User with a booking confirmation, invoice or payment instructions.

4.3. The User is responsible for:

  • the accuracy and completeness of passport and personal data provided;
  • the timely supply of information required for bookings and documentation;
  • compliance with visa, immigration, health and customs requirements of the destination country.

4.4. The Company is not liable for refusal of entry, boarding, or visa issuance, or any other consequences arising from the User's failure to comply with the above requirements or from the provision of inaccurate data.

5. PRICING AND PAYMENT

5.1. The Website does not include an integrated payment gateway. All payments are made outside the Website — by bank transfer or via a payment link — in accordance with instructions provided by the Company manager.

5.2. Prices may include a service fee or Company commission. The final cost of services is communicated to the User before booking confirmation.

5.3. Payment, refund and settlement arrangements are set out in the contract, invoice or other documents the Company provides to the User before payment, subject to the providers' rules (Section 6).

6. CANCELLATIONS AND CHANGES

6.1. Cancellation conditions, date or itinerary changes, and refund eligibility are determined by the rules of the specific service provider (airline, hotel, tour operator, etc.).

6.2. The Company:

  • is not obliged to compensate amounts that a provider refuses to refund under its own rules;
  • is not liable for schedule changes, flight delays or cancellations, or technical or operational failures on the part of providers;
  • may assist with submitting refund or rebooking requests but does not guarantee a favourable outcome.

7. INTELLECTUAL PROPERTY

7.1. All rights in the Website, including its code, design, content, logos, trademarks and trade names, belong to the Company or are used on a lawful basis.

7.2. Without the Company's written permission, it is prohibited to:

  • copy, reproduce or distribute Website content for commercial purposes;
  • use the Company's logos, trademarks or names;
  • technically interfere with the Website's operation (scraping, reverse engineering, attempting to circumvent security measures).

8. LIMITATION OF LIABILITY

8.1. To the extent permitted by law, the Company is not liable for:

  • acts or omissions of third-party service providers (airlines, hotels, tour operators, etc.);
  • flight delays, cancellations or schedule changes;
  • refusal of a visa, entry or boarding;
  • consequences of inaccurate or incomplete data provided by the User;
  • discrepancies between information or photos on the Website and the actual services of a provider caused by changes on the provider's side after publication;
  • temporary unavailability of the Website, technical failures or interruptions beyond the Company's reasonable control.

8.2. Where the Company's liability arises and cannot be excluded by law, it is limited to the service fee actually received by the Company for the relevant transaction or booking.

9. USER CONDUCT

9.1. The User agrees not to use the Website to:

  • send spam or unsolicited commercial messages;
  • distribute harmful or unlawful content;
  • take actions that could harm the Website, the Company or third parties;
  • infringe the rights of third parties or applicable law.

10. GOVERNING LAW AND DISPUTE RESOLUTION

10.1. These Terms are governed by the laws of Ukraine.

10.2. The parties will seek to resolve any disputes through negotiation and mutual consultation.

10.3. If no agreement is reached, the dispute may be submitted to the competent court of Ukraine at the Company's registered location, unless mandatory provisions of law provide otherwise.

11. CORPORATE CHANGES

In the event of a reorganisation, merger, acquisition or sale of the Company's business, the rights and obligations under these Terms may be transferred to the successor entity, provided it maintains an adequate level of protection of Users' rights.

12. CHANGES TO THESE TERMS

The Company may update these Terms. The new version takes effect upon publication on the Website. Continued use of the Website after changes are published constitutes acceptance of the updated Terms.

13. CONTACT

For any questions relating to these Terms, please contact:

Email: support@alterego.travel