About this hotel
General information
Four Seasons Hotel Hangzhou at West Lake is a quiet garden village on the shore of Hangzhou's West Lake. It spreads across nine acres of bamboo groves, lily ponds and classical Chinese gardens, with two-storey pavilions and upswept roofs built in the Jiangnan tradition. Paths and little bridges wind between the buildings, willows lean over a lagoon, and the terraces look out to the hills, temples half hidden in greenery and the lake itself.
There are more than eighty rooms, suites and villas: ground-floor rooms have their own terraces, while the villas come with private gardens and indoor pools. The culinary centre is Jin Sha, cooking in the Jiangsu and Zhejiang traditions, joined by the Italian West Lake Bistro and the Lobby Lounge, where Longjing tea is poured. The spa is built around the Five Elements, and a typical day here might mean cycling round the lake, a tea tasting and tai chi in the garden.
Location
The address is 5 Lingyin Road in Xihu District, a few steps from West Lake; central Hangzhou is around 10 minutes by car and Shanghai about 45 minutes by high-speed train. Hangzhou Xiaoshan International Airport lies 45 km away (50–75 minutes by car), with limousine transfers arranged by the hotel. Guests may also arrive by boat across the lake, with tea and snacks served on board. Complimentary bicycles make it easy to reach Leifeng Pagoda, the West Lake Museum and the Broken Bridge, and a scheduled weekend shuttle runs to Lingyin Temple.
Spa
The Spa draws on the traditional Chinese idea of the Five Elements — wood, fire, earth, metal and water. Lit walkways float over water between the treatment rooms, and the interiors are full of carving and circular doorways. There are nine treatment rooms, including couples' suites with their own steam shower or bath. Massages begin with a Five Elements consultation and a choice of oil; the menu also covers aromatherapy scrubs and baths, signature rituals drawing on West Lake's imperial heritage, facials, manicures and hair services. The house bath product is made with Longjing tea and green tea essence. Open daily 10:00–22:00.
Sports & leisure
The garden-view fitness centre is open 6:00–22:00 (around the clock on request), with cardio and weight equipment, a sauna and a steam room, and personal trainers available. Complimentary bicycles come with tailored routes around West Lake, and the gardens host tai chi, yoga and meditation. The hotel arranges wooden-boat cruises on the lake, breakfast on the water, a three-hour walk through the Longjing tea plantations of Meijiawu, city tours and a hidden osmanthus grove walk. Workshops include seal engraving, eaglewood incense, chopstick making, movable-type printing, ink rubbing and silk-scarf dyeing.
For children
Kids For All Seasons is a complimentary supervised programme for ages 5–12, centred on an outdoor playground in the hotel gardens. Children follow a treasure-hunt map collecting stamps for a surprise gift, make dumplings, paint masks and craft paper lanterns, and the kids' club hosts movie nights. Babysitting can be arranged with 24 hours' notice.
Restaurants & bars
Two restaurants, a tea lounge and round-the-clock in-room dining; Jin Sha and West Lake Bistro both have open-air tables facing the classical gardens.
- Jin Sha — Jiangsu and Zhejiang cooking with seasonal local produce, fine teas, a strong wine list and Chinese yellow wine (huangjiu); traditional architecture, a garden terrace and private dining rooms
- West Lake Bistro — Italian, with homemade pasta and risotto, an open-kitchen Sunday brunch and a terrace over the gardens, the infinity pond and West Lake
- Lobby Lounge — Longjing tea, afternoon tea, Asian-inspired dishes and signature cocktails
- In-room dining — Western and Asian dishes around the clock, including on the room's patio
- Boat breakfast — a morning meal served aboard a wooden boat on the lake
Swimming
The heated indoor pool (10 × 19 m) is styled like an imperial hall, with columns, carved panels and nature-themed artwork, and daybeds set in private alcoves. Out in the garden, an infinity pond is a place to lounge with a view of West Lake, and the villas have their own heated indoor pools.
Rooms
Rooms, suites and villas sit in two-storey pavilions among the gardens, pairing traditional Chinese architecture with contemporary comfort; ground-floor rooms open onto terraces and some suites have courtyards with an outdoor hot tub. The villas are separate houses with private gardens, indoor pools, gyms and saunas.
Marble bathroom with a deep soaking tub and separate rain shower, down duvets and pillows (hypoallergenic on request), Chinese tea set and coffee maker, minibar, safe, wireless charging, satellite TV (75-inch screens in suites and villas) and complimentary Wi-Fi.
Garden-View Room
First- or second-floor room with Chinese decorative touches and a marble bathroom with a deep tub and rain shower. King or two double beds; up to three adults, or two adults and two children.
Premier Garden-View Room
Generous first- or second-floor room with an open-air terrace or a glass conservatory looking over the gardens or the pond. King or two double beds; up to three adults, or two adults and two children.
Garden Terrace Room
Ground-floor room with a glass conservatory, a terrace and its own garden beside the pond. King or two double beds; up to three adults, or two adults and two children.
Courtyard Room
Ground-floor room in the secluded villa area, with a private courtyard, a hot tub and bamboo beyond glass walls. King bed; up to three adults, or two adults and two children.
Panorama Garden-View Room
First- or second-floor room with a large open-air terrace over the gardens and an oversized sitting area with a desk. King bed; up to three adults, or two adults and two children.
Courtyard Suite
Ground-floor suite in the villa area with a living room facing the water, a bedroom behind carved lattice screens and a courtyard with an outdoor hot tub. King bed; up to three adults, or two adults and two children.
Lotus Suite
Second-floor suite over the garden and pond, with a large living room and sectional sofa, a dining area, a pantry and a reading nook. King bed; up to three adults, or two adults and two children.
Lagoon Suite
Ground-floor suite with a separate bedroom, living room, dining table for four and pantry, plus a terrace and landscaped patio over the garden and pond. King bed; up to three adults, or two adults and two children.
West Lake Suite
Ground-floor suite with lake and garden views, an inner garden, a pantry and a terrace overlooking its own pond. King bed; up to three adults, or two adults and two children.
Royal West Lake Suite
Lower-level suite with separate bedroom, living and dining rooms, a pantry and a covered terrace; bedroom and living room open onto a private garden facing West Lake. King bed; up to three adults, or two adults and two children.
One-Bedroom Villa with Private Pool
Song dynasty–inspired villa with a private garden, heated indoor pool, gym with sauna, home cinema and wine room. King bedroom; up to three adults, or two adults and two children.
Three-Bedroom Ambassador Villa
Standalone villa at one end of the grounds with a vaulted living room between two gardens, a pool and whirlpool, a gym with sauna, a full kitchen and dining room, and an entertainment level below. Three king bedrooms; up to nine adults, or six adults and six children.
Photos are for illustrative purposes only. Actual room layout, furnishings, décor, views and amenities may differ from those shown and may vary between rooms of the same category. Hotel and room descriptions are based on information provided by the property and are believed to be accurate at the time of publication, but are not guaranteed. The hotel may renovate or change its rooms, facilities, restaurants and services at any time without notice. The final details of your stay are confirmed at the time of booking. See our Terms of Use.